The LAOC Blog

Operations, written by operators.

Practical writing on the layer underneath the revenue: processes, people, systems, and what they're worth when someone wants to buy you.

AI Voice Agents

AI Voice Agent vs. Answering Service vs. Receptionist: An Honest Comparison

What each option really costs, what an AI phone agent is genuinely good at, what it should never do, and how to tell whether yours is working.

Operations

10 Operational Deficiencies That Quietly Cap Your Growth

The same ten gaps show up in almost every founder-led company. How to spot each one, and what fixing it looks like.

Scaling

The Founder Bottleneck: Why Businesses Stall Between $1M and $10M

When growth becomes limited by your calendar instead of your market, and the five-step sequence for getting out of the way.

Due Diligence

Operational Due Diligence: What Acquirers Actually Look At

The eight areas a buyer's operational workstream examines, the red flags that cut your multiple, and how to fix them first.

Fractional Leadership

Fractional COO vs. Full-Time COO: Cost and When Each Makes Sense

The real loaded cost of a full-time COO, what fractional actually delivers, and the honest line between the two.